Return Eligibility
Items may be returned within 30 days of delivery if: The item is unused The item is in its original condition The item is in its original packaging
Non-Returnable Items
Certain items may not be eligible for return, including: Personal care products after opening Customized products Gift cards Clearance items marked as final sale
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 7 days of delivery and provide photos of the issue.
Refund Processing
Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected. Refunds will be issued to the original payment method.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Contact
Email: imperial.points.llc@gmail.com
Phone: +1-713-903-5984